by Lmoore from Schdy NY | March 25, 2016
My experience here at Roberts Auto was Overwhelming with joy, it was my first time buying a car and they walked me through the process helped get over my hurdles with my credit and made me feel at ease. They catered to my every needs. I strongly recommend anyone who wants to buy a used car, my car was clean, low miles and just right for me.
by Ron C. from Schenectady, NY | October 3, 2015
I was over paying for an under valued vehicle before I went to see Brett at Roberts. He got me into a beautiful Audi for less money than I was paying for my other car. They worked with me on the down payment and got me a great interest rate. I would recommend anyone who is looking for a great pre-owned vehicle, whether your credit is great or not so great, to go see the guys at Roberts. Truly "The Real Car Guy"!
by Jerrinna Young from Albany, NY | March 18, 2015
Can you say "GREAT CUSTOMER SERVICE" well I can, the atmosphere was welcoming, they all were friendly, caring, honest and very helpful. I had 11 wonderful years with my old car but found myself in need of a newer vehicle. After going to other dealerships and spending countless hours looking at cars that they wanted me to see versus what I wanted to see, I found the whole car buying experience HORRIBLE and the customer service EXTREMLY POOR (a complete waste of my time). But at Roberts Auto Services the experience was complete different. I never knew that buying a car could be so easy, simple, and smooth. I even recommend a co-worker because of the great treatment that I received at Roberts Auto Services. Because of Roberts Auto Services exceptional staff, I am telling all that I know "if you are in need of car you must visit Roberts Auto Services "THE REAL CAR GUYS" you will not be disappointed. To all the staff I can't say "THANK YOU ENOUGH FOR TAKING CARE OF ME" I LOVE MY CAR (PRECIOUS)!
by CarnieTrash from Glens Falls, NY | February 26, 2015
We chose to go to Robert's Auto based on the reviews we read online and they didn't let us down. We needed a new car ASAP and after calling Wael (who even phonetically spells his name in his emails for you) we worked out the financing before going down to see the Jeep we had picked out. Being February in NY he had it running and warmed up before we even got there so we only had to hop out of one car and into the new one for a quick test drive. There were a few minor things that needed to be fixed up and the mechanics at their garage were able to fix it right away while we worked out the deal (all with no hassle or stress). He never once pulled the "Let me go talk to my boss" game that the bigger dealerships do. The value we got for our trade in was top notch. We very highly recommend Roberts Auto-a pleasure to do business with and we love our new Jeep!
by pacifica family from new york | December 18, 2014
This would be my third car my wife and I have purchased at roberts they always have done a great job for us Bret has always been a great salesman .He has always looked out for our needs and wants.He has always helped even if we had any issues . Its great to have team that always puts there customers first Thanks again We will keep coming back.
by Nikki L from Colonie, NY | December 15, 2014
This was my second car a purchase from Roberts (Brett was my salesman) I explained my needs and concerns and they fit me into a car that was perfect for me. They listen to my needs for a monthly payment I could afford. They understood all the different questions I had asked, and gave me honest answers. I am just so happy with knowing I can go to a used car dealer as a woman, and get treated like a person. I would recommend them to anybody! And when the time comes I'm in need of a new/used car, they will be the dealer I go to! I'm sold on the fact that they care! Plus I love my new car!!!!
by Ann from Schenectady, NY | December 9, 2014
I typically hate the hassle of buying a car, but Brett made the entire process actually enjoyable. He really listened to what I wanted and matched me to the perfect car. The price was great AND they gave me a more than fair value for my trade-in. I wouldn't hesitate to send all my friends and family there.
by D Gladd from Albany ny | June 11, 2014
best experience I've ever had buying a used car and I have bought many. my sales rep Jonny took exceptional care of me from the moment I pulled up. couldn't ask for a better car buying experience. if your looking for a great used car these are the people you need to see first. (the real car guys)
by New Family of 4 from Albany NY | June 3, 2014
I recently traded in my Nissan Altima 2008 for a Nissan Murano 2007, we needed more room for our growing family. I have to say, my experience at Roberts was exceptional. They happened to be the first lot we stopped at to shop in person on the recommendation of a friend, and it was quickly clear that it was going to be our last. Selling points: 1) Easy to shop and UP-TO-DATE online inventory listing. Had all the pertinent information for each car listed, and lots of photos in the cases of car makes we weren't familiar with. Some of the other places we were browsing on-line would have inventory listed that upon calling the next day would turn up as already sold 4-5 days prior. 2) Honest and straight-forward! Brett Torre, the gentleman who helped us was able to advise us on directions to go in considering what kind of car we were looking for and what price range we were looking for it in from the get-go. And then he gave us room to look around and do some research ourselves without pushing the issue! Originally we started looking for a Jeep Liberty but after considering what was available and what we could afford, it turned out of course that he was totally correct on how we changed our minds. 3) Trade in was easy. I've never traded in before but after doing some research online it seemed like we were going to have to spend the money to basically get the car detailed like a new car. Nope! Brett was able to see it, see it for what it was, and appraise it appropriately. 4) Very happy with the new Nissan Murano. Happy with the price we paid for it, how the car's use has panned out, and our overall experience with the purchasing stuff at the end of the deal. I literally was able to use ID stuff that I already had on my person to put the deposit down, showed up with stuff for insurance and DMV switches on the day of pick-up, and was ready to go! If you know what you're doing with car sales/value/mechanics/etc then maybe these points don't really matter as much to you. But if you're not (like me), these attributes were INVALUABLE. It turned what I was expecting to be a grueling at least 2 week search into a two-day experience. That in conjunction with not feeling skeeved out and or unsure if I was being taken advantage of and I feel that Roberts Auto Services is really a gem.
by CRD from Gloversville, NY | June 3, 2014
Very happy with the deal on our truck. Took our trade in, which wasn't in the best of shape. Delivered our truck in super clean condition. All of our friends think it's a new truck. Will definitely travel there again when we're in the need of a used car. Johnny was great to deal with. All the staff was super nice. All papers in order upon delivery, signed our names and we were off! Great experience. Will highly recommend them to friends.
by Mike D. from Boston Ma. | May 1, 2014
I can't say enough about Roberts their selection of Vehicles is outstanding and at the right price point. I was searching for my next car and came across Roberts. I was so interested in what they had on their lot . I took the 3 1/2 hour trip from Boston not knowing what to expect. When I arrived I was absolutely blown away with the attention to detail and the attention I received, just enough attention no pressure at all. To make a long review shot , because I could go on, I bought my Prius and made the trip back the following Saturday and the car was ready for the trip back. I have owned the Prius for about month now and , it's like driving a new car , no problems and as clean as a whistle. So take the plunge you will not be sorry. These guy are amazing ! MdS
by Ed H. from Clifton Park | April 4, 2014
Recently it was necessary to purchase another vehicle. I purchase one from Roberts Auto Service in Latham and found the experience very good. Each of the staff conducted themselves professionally and with a genuine interest in my needs and budget. The vehicles I looked at were all clean and well presented. This speaks well since it was during the winter when many car lots are full of dirty cars. (I had looked at several). All aspects of the purchase went well and on a snowy day I picked up my car. But anyone can get a good deal, right? The real test came a couple of days later when I called to say my dashboard lights had gone out. Without any hesitation John arranged for the repair of the car without any cost and very little time from me. I was very pleased with this response. As one who literally grew up on a car lot and as an adult worked in the industry for several years I've seen more than my share of well run & poorly run dealerships. Without questions Roberts Auto ranks among the best. I look forward to doing business with them in the future.
by LEE from TROY, NY | October 22, 2013
I CAN BE A DEMANDING, BUT BRETT HANDLED ME PERFECTLY. HE ACHEIVED EVERYTHING I NEEDED: CAR, FINANCING AND MORE. HE PROVIDED ME WITH DAILY UPDATES ON MY VEHICLE, AND PRESENTED ME WITH A CLEAN, AFFORDABLE USED CAR AT A PRICE NONE OF THE OTHER LOCAL DEALERS, BIG OR SMALL COULD MATCH. THIS LITTLE PLACE OFFERS BIG DEALS, SO DON'T BE AFRAIF TO GO THERE AND LOOK AROUND. ASK FOR BRETT. HE IS COMPLETELY HONEST, REALLY, AND WILL CONTINUE MAKING THINGS RIGHT AFTER THE SALE. TRUST ME, I AM DIFFICULT, AND I KNOW HONESTY AND INTEGRITY WHEN I SEE IT.
by Mister N from New Windsor, NY | August 16, 2013
I would give these guys 10 stars If I could. Just bought a car from them. Drove the 100 miles from my house to see the car I wanted. Brett was awesome. Gave me top dollar for my trade and got me a lower rate on the loan. Will definitely be buying from them again. What I liked about this dealer was that it wasn't a big car dealership where you have to wait a long time for everything. These guys are regular people not just trying to make a buck. They will work with you so you can get the most out of your trade and your budget. As stated before got a great deal on a convertible. If you are skeptical about buying from a small dealer don't be!! These guys will take care of you. Thank you Brett for making this a wonderful experience!!!
by Adam from Saratoga springs | February 22, 2013
Purchased two used cars in the last 5 months. Paid cash for one and financed the second with them. Both transactions easy and the cars were spotless! I never buy new, so based on their treatment of me, they have a lifetime customer. It's worth the trip to the lot or check out the website, it's easy to navigate
by Brian from Latham. NY | February 18, 2013
Great buying experience. If you can deal with Johnny, he's your man. Great guy! Customer service was top notch. I traveled from Ottawa, Canada and was greeted very nicely
by Judge (Bill) from East Worcester NY | February 6, 2013
the salesman(Tommy)was very nice, received a good deal on a used car, i will buy at roberts auto sales again when in need of a car again.
by Derbie from Wallkill | December 11, 2012
I had been shopping. Extensively for 2 months straight. Was in need of a suburban. In order to take. The family. Around. And i was on a fixed budget. It seemed that all the dealers i had phoned in reference. To a vehicle were not willing to negotiate. Then i found. Roberts auto. Amd they. Negotiated a deal that fit my budget and. Also gave me a 12 month 12k mile Warranty. Which was a huge weight. Off my shoilders.thanks Roberta used cars amd my salemen WL
by Bob Aleks from Prospect, Ct | November 5, 2012
I recently purchased a 2003 Cadillac STS from Roberts Auto Services. I found Brett to be very helpful,honest, and willing to answer and address any concerns I had. These folks could not be any more co-operative and easy to work with. I would not hesitate to send anyone I know to Roberts Auto Services to purcahase a reliable vehicle at a great price
by will edwards from niskayuna, ny | October 19, 2012
Everyone there was great and very helpful. They took the time to understand my needs and put me in the right car. thank you brett and johnny.
by chelseam from Latham,Ny | October 19, 2012
Everyone there was incredibly helpful. Great Selection of cars. Will be going back!
by consumer from Clifton Park, NY | July 9, 2012
We would recommend this dealership to anyone looking for a used car. They were professional, efficient, fair and easy to work with!
by twixygirl from Niskayuna | June 25, 2012
I bought a 2003 BMW 325xi from these guys. It was a very easy experience which I did not expect. My salesman Brett was very helpful and easy to work with. Once I picked the vehicle of my choice, he handled everything from there. I will be seeing them in the future for other purchases!
by minivan mom from south glens falls ny | June 20, 2012
I did my research online for the vehicle I was looking for. Roberts actually had a couple. We called and took the hour ride down to look at a few choices. The vehicles were in great condition, but the one we were really interested in was not on the lot as it had been taken to a buyer to look at. The owner was very apologetic due to the travel time and gave us a deal on another care with a few more options than we had originally planned on. They replaced 2 tires that were worn, and even bought a new electronic key fob when it was discovered that there was only one with the car. They were quick to call and answered any questions at any time. They made this purchase easy and we ended up with a newer car with more options at a very good price. Awesome people!
by Joyce from Latham NY | June 20, 2012
This dealership was helpful and got me into just the car I needed in my price range. The process was easy an accomodating and I would definitely go back for future used car needs.
by mrsassy from schenectady | June 19, 2012
dealing with Roberts was a very easy experience. They have a very helpful sales staff that is very friendly. I would recommend this to anyone!
by mrcreator from albany | June 18, 2012
purchased vehicle from here and could not have been more happy. Great selection, great staff, and a wonderful experience!
by beansnweiners from Capital District, NY | June 3, 2012
I'd say this was an average car-buying process with no real complaints. Like any other dealer, you have to negotiate hard for a fair price, and ask for what you want. In the end we made a deal that was fair for both of us, and it was not a particularly unpleasant experience. The car is in excellent condition and in the end, the price was good compared to other prices/conditions I saw for the make/model at the dealers I went to. As always, know what the car you are buying is really worth. I appreciated that they did not try to hard sell me any extra add-ons and they did the service they promised. The car was extremely clean on delivery. I would buy from them again with the right vehicle at the right price.
by S2000_owner from Hudson, NY | February 2, 2012
These guys will go above and beyond to put you in the car of your choice. I highly recommend this dealership.
by Subi sti from East Chatham ny | March 23, 2011
I've been in Roberts Auto Services and they have a great selection and the sales manager Johhny is very helpful!
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